Frequently Asked Questions
Product Information
All acrylic products at OtakuBon are carefully crafted and designed to meet the highest standards.
To ensure that our products reach you in pristine condition, we may apply a protective thin layer on the backside on them. This layer is meant to safeguard the product during transportation and storage, preventing any potential scratches or damage.
It is crucial to note that this protective film may sometimes be mistaken for product damage or scratches.
To avoid any confusion, we kindly request our customers to ensure the film is removed before use.
Small
- Width: 18
- Length: 28
Medium
- Width: 20
- Length: 29
Large
- Width: 22
- Length: 30
XL
- Width: 24
- Length: 31
2XL
- Width: 26
- Length: 32
3XL
- Width: 28
- Length: 33
4XL
- Width: 30
- Length: 34
Small
- Width: 20
- Length: 27
Medium
- Width: 22
- Length: 28
Large
- Width: 24
- Length: 29
XL
- Width: 26
- Length: 30
2XL
- Width: 28
- Length: 31
3XL
- Width: 30
- Length: 32
4XL
- Width: 32
- Length: 33
Order Fufillment
Yes we do! Shipping rates may vary from country to country due to the varying shipping carrier costs.
We ship from either our United States, Canada, United Kingdom, Germany or Hong Kong warehouse depending on the product. Our main warehouse is located in the United States.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 6 Hours of ordering unless specified otherwise on the product page. All requests to cancel or modify an order after this time will be denied.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
You can email us at mail@otakubon.com where our customer service team will be happy to help you with whatever you need!
We process orders between Monday and Friday. Most orders will typically be processed within 3-5 business days from the order date and shipped the next day after this allotted processing time. Please note that we don't ship on weekends or U.S. national holidays, and Pre-Orders follow a different processing schedule.
- Orders to America take up to 5 days to deliver after processing.
- Orders to the UK and EU take 1-2 weeks to deliver after processing.
- Orders to Australia take 1-3 weeks to deliver after processing.
- Orders to Asia take 2-3 weeks to deliver after processing.
Any issues with the shipping, please don't hesitate to contact us here: mail@otakubon.com
Your tracking number(s) will be provided to you by email once all of your items have been shipped. When receiving your tracking number(s), please allow up to 2-3 days for it to be activated in the shipping company's system.
You can then track your order page by inputting your tracking number and clicking track on this page.
If you don't receive your order within 30 days after shipment confirmation, you will be eligible for a full refund.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Please contact our support team here.