Frequently Asked Questions
Product Information
All epoxy products at OtakuBon are carefully crafted and designed to meet the highest standards.
To ensure that our products reach you in pristine condition, we may sometimes apply a protective thin layer on the acrylic backside. This layer is meant to safeguard the product during transportation and storage, preventing any potential scratches or damage.
It is crucial to note that this protective film may sometimes be mistaken for product damage or scratches.
To avoid any confusion, we kindly request our customers to ensure the film is removed if scratches appear visible.
Small
- Width: 18 in.
- Length: 28 in.
Medium
- Width: 20 in.
- Length: 29 in.
Large
- Width: 22 in.
- Length: 30 in.
XL
- Width: 24 in.
- Length: 31 in.
2XL
- Width: 26 in.
- Length: 32 in.
3XL
- Width: 28 in.
- Length: 33 in.
4XL
- Width: 30 in.
- Length: 34 in.
5XL
- Width: 32 in.
- Length: 35 in.
Small
- Width: 20 in.
- Length: 27 in.
Medium
- Width: 22 in.
- Length: 28 in.
Large
- Width: 24 in.
- Length: 29 in.
XL
- Width: 26 in.
- Length: 30 in.
2XL
- Width: 28 in.
- Length: 31 in.
3XL
- Width: 30 in.
- Length: 32 in.
4XL
- Width: 32 in.
- Length: 33 in.
Order Fufillment
Yes! However, shipping rates and availability for some products may vary from country to country due to shipping costs and requirements.
We ship from either from the United States, Canada, United Kingdom, Germany or Hong Kong depending on the product being fulfilled. Our main warehouse is located in the United States and this is where most packages are sent from.
As we aim to process orders as fast as possible, you must request any changes/cancellations within 6 Hours of ordering unless specified otherwise on the product page. All requests to cancel or modify an order after this time will be denied.
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
If you're wondering about an order placed with us, you can always email us at mail@otakubon.com where we will be happy to provide more information on your order and its current status.
We process most orders between Monday and Friday. Typically order are processed within 3-5 business days from the order date and shipped the next day after this allotted processing time. Please note that we don't ship on weekends or U.S. national holidays, and that Pre-Orders follow a different processing schedule.
- Orders to America take up to 5 days to deliver after processing.
- Orders to the UK and EU take 1-2 weeks to deliver after processing.
- Orders to Australia take 1-3 weeks to deliver after processing.
- Orders to Asia take 2-3 weeks to deliver after processing.
If you encounter any issues during the shipping process, please don't hesitate to contact us here: mail@otakubon.com
Your tracking number(s) will be provided to you by email once all of your items have been shipped. When receiving your tracking number(s), please allow up to 2-3 days for it to be activated in the shipping company's system.
You can then track your order page by inputting your tracking number and clicking track on this page.
If you don't receive your order within 30 days after shipment confirmation, you will be eligible for a full refund.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Please contact our support email here.